The Tenants’ Voice
Free support for social housing tenants.
The Tenants’ Voice helps social housing tenants understand their rights, speak up with confidence and drive better services across the sector.
Why social housing tenants need better support
Raising a housing issue is not always straightforward. Tenants may be unsure of their rights, unclear about what information to include, or lack confidence when contacting their landlord. For some people, literacy, language, digital access or previous poor experiences can make this even harder and their voices go unheard.
When communication breaks down, issues can be delayed, complaints can escalate and tenants have poor experiences.
The Tenants’ Voice aims to make this easier by giving tenants clear, practical support when they need it.
How The Tenants’ Voice supports tenants
The Tenants’ Voice is a free, tenant-led digital platform helping social housing tenants understand their rights, communicate clearly with landlords and resolve issues with greater efficiency and confidence.
Developed with tenants, researchers and sector partners, it will support thousands of residents while generating insight to strengthen resident influence, voice and improve social housing services.
The Tenants’ Voice will aim to help at least 10,000 tenants in the first 12 months to:
- Understand their rights in relation to a housing issue
- Get clear guidance on what to do next
- Prepare clearer letters, emails or call prompts
- Communicate with more confidence
- Keep a stronger record of the steps they have taken
- Increase the levels of influence they have over the services they receive
The platform is designed to support tenants while also helping landlords receive clearer information, respond more effectively and build better relationships with tenants.
Your success in receiving grant funding reflects the strength of your ideas, the credibility of your teams, your dedication to prioritising residents’ views through collaborative efforts with them to create your bids and the confidence I have in your ability to deliver change where it’s most needed.
Baroness Taylor
Lords Minister for Housing and Local Government
Benefits for tenants, landlords and the wider sector
The Tenants’ Voice will help tenants move from uncertainty to positive action.
The programme aims to support at least 10,000 social housing tenants during pilot, with the potential to reach up to 20,000 users in the first 12 months.
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For tenants
It offers practical support, clearer communication and greater confidence.
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For landlords
It can mean better information, fewer misunderstandings, quicker responses and improved service delivery.
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For funders, policymakers and sector partners
It offers a practical innovation that can strengthen resident voice and generate useful insight into the issues tenants face.
The ambition is to create a tool that supports individual tenants while also helping the wider sector learn, improve and deliver better outcomes for their tenants.
Frequently Asked Questions
If you don’t see an answer to your question, don’t hesitate to contact us, where a member of our team who will be delighted to help you.
You can contact us through our enquiry page and select The Tenants’ Voice from the drop-down list. You can also check our events page for upcoming workshops, discussion sessions and events.
Thank you for helping us spread the word. You can download and share the project flyer from the downloads section below.
In the downloads section below, you’ll find a handy flyer that tells you all about the project. Feel free to download it and forward it on to others.
The Tenants’ Voice is free for tenants to use.
We want to help social housing tenants understand their rights, communicate more confidently and have a stronger voice in shaping services. It will provide template letters, emails, call prompt sheets, shaped by current legislation, and tenant’s rights. The project will also help identify common issues and share learning across the sector.
Of course! Contact us through our enquiries form and tell us which social housing provider you are a tenant with. We can then follow up with them about opportunities to get involved. You can let us know if you would prefer to remain anonymous. Organisations can contact us directly.
That’s fine. We will offer different ways to contribute, including smaller sessions, online meetings, surveys and questionnaires.
Contact us to register your interest.
Other programmes
Our programmes are designed to give people the tools, confidence and support they need to take action. That might mean developing new skills, building connections, or creating change in their community.
Be part of the change
Every community has potential. Sometimes it just needs the right support and influence to unlock it. Connect with us and together, with communities, we’ll create lasting change.
